Return & Refund Policy

Diamond Hand Collectibles
Last updated: [April 19th, 2026]

At Diamond Hand Collectibles, we take pride in accurately describing, securely packaging, and promptly shipping every collectible we sell. Please review this policy carefully before making a purchase.

General Policy Overview

Due to the nature of collectible items, all sales are considered final unless otherwise stated below. Returns are only accepted under specific, limited circumstances.

Customers are responsible for reviewing all item photos, descriptions, and grading details prior to purchase.

Eligible Returns

Returns may be accepted only if one of the following conditions applies:

• The item received is not the item shown or described
• The item arrived damaged as a result of shipping
• The item received is incorrect or incomplete

To be eligible:

• You must contact us within [48–72 hours] of delivery
• Clear photographic or video evidence is required
• The item must be returned in the exact condition in which it was received

Non‑Returnable Items

The following items are non‑returnable and non‑refundable:

✅ Graded Cards

• All graded cards are final sale
• Returns will not be accepted for:
  • Disagreement with the assigned grade
  • Cosmetic imperfections to the slab or case
  • Differences of opinion regarding centering, corners, edges, or surface

✅ Raw Cards

• Raw cards may exhibit normal wear and print variances
• Returns are not accepted for:
  • Whitening, scratches, print lines, or centering
  • Condition disputes unless the card was materially misrepresented

✅ Sealed TCG Products

• All sealed products are final sale
• Returns are not accepted due to:
  • Pull rates, pack odds, or opened contents
  • Claims of resealing unless verifiably proven
    

Shipping Damage

If your order arrives damaged:

1. Contact us within [48–72 hours] of delivery
2. Provide clear photos showing:
   • The damaged item
   • All packaging materials
   • The shipping label
3. Do not discard any packaging until the issue is resolved

We will work with you to determine an appropriate resolution, which may include a refund or replacement when available.

Refund Process

• Approved refunds are issued to the original payment method
• Original shipping costs are non‑refundable
• Refunds are processed after the returned item is received and inspected
• Please allow [3–7 business days] for funds to appear after processing

Return Shipping

• Buyers are responsible for return shipping unless the return is due to our error
• Returned items must be:
  • Securely packaged
  • Shipped with tracking
• Diamond Hand Collectibles is not responsible for lost or damaged return shipments

Order Cancellations

• Orders cannot be canceled once shipped
• Cancellation requests prior to shipment are handled at our discretion

Chargebacks & Payment Disputes

Filing a chargeback or payment dispute without first contacting Diamond Hand Collectibles may result in:

• Denial of future purchases
• Supporting documentation being submitted to the payment processor

We are always happy to resolve issues directly—please contact us first.

Contact Information

For questions regarding returns or refunds, contact:

Diamond Hand Collectibles
Email: DHCAZ520@GMAIL.COM