Shipping policy

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Shipping Policy

Diamond Hand Collectibles
Last updated: [April 19th, 2026]

At Diamond Hand Collectibles, we are committed to packing and shipping your collectibles safely and securely. Please review our shipping policy before placing an order.

Order Processing Time

Orders are processed within [1-5 business days] after payment is received
Orders placed on weekends or holidays will be processed the next business day
During high‑volume periods, processing times may be slightly extended

Shipping Methods

We ship using trusted carriers such as:

USPS
UPS
FedEx (when applicable)

Shipping method selection and carrier choice are determined at checkout or at our discretion based on order value, size, and destination.

Shipping Rates

Shipping costs are calculated at checkout unless otherwise stated
Promotions or free shipping offers may apply on select orders

Packaging & Protection

All cards are packaged securely using industry‑standard protection
Graded cards, raw cards, and sealed products are packed to minimize movement and damage
High‑value orders may include signature confirmation or insurance at our discretion

Shipping Insurance

Insurance may be included or added to orders at our discretion
If insurance is declined at checkout (when offered), Diamond Hand Collectibles is not responsible for lost or damaged packages

Delivery Responsibility

Once an order is marked delivered by the shipping carrier, responsibility transfers to the buyer
Diamond Hand Collectibles is not responsible for theft, loss, or damage after confirmed delivery

Incorrect or Incomplete Addresses

Buyers are responsible for providing an accurate and complete shipping address
Orders shipped to an incorrect address due to buyer error are not eligible for refund
Returned shipments due to address issues may incur additional shipping charges

Lost or Delayed Packages

If your package appears delayed or lost:

Allow reasonable transit time for the carrier
Contact us with your order number
We will assist with initiating a carrier inquiry or insurance claim when applicable

Carrier delays due to weather, holidays, or service disruptions are outside our control.

Shipping Damage

If your item arrives damaged:

Contact us within [48–72 hours] of delivery
Provide clear photos of:
- The damaged item
- All packaging materials
- The shipping label
Do not discard packaging until the issue is resolved

This information is required for claims and resolution.

International Shipping (If Applicable)

International buyers are responsible for:
- Customs duties, taxes, and import fees
- Any delays due to customs processing
Diamond Hand Collectibles is not responsible for seized or rejected international shipments